• Class Scheduling: Upon selecting the appropriate class and schedule, classes will be conducted weekly. If you need to change or switch future class times, please contact us at least 48 hours in advance.

• Class Time: Please arrive 10-15 minutes before the scheduled start time. Late arrivals won't receive assistance in catching up, and no refunds or rescheduling will be provided.

• Refund/Cancellation Policy: TONGWOOD has a firm no-refund policy. Cancellations made 24+ hours in advance of the upcoming class are eligible for only one makeup lesson credit per 10 lessons.

• Pause/Vacation Leave: Inform us one week in advance of any planned leave or vacation. We will pause your lessons and resume upon your return.

• Sharing Sessions: You can share remaining sessions with friends. Contact us in advance to check slot availability.

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For any assistance with the classes schedule, please contact: todd@tongwood.com